Results-driven IT Specialist and Application Support Engineer with 4+ years of experience in IT operations, application support, and system administration across Unix, Windows, and cloud environments. Skilled in user provisioning, IT infrastructure management, website development, and portal administration. Strong expertise in SQL, automation, and data engineering. Proven ability to resolve incidents, optimize performance, and deliver scalable solutions in banking and travel domains.
- English – Fluent
- Urdu – Native
- Hindi – Native
- Arabic – Beginner
Selected work
Portfolio
Graphic Design
Social Media Post
Digital content design
Graphic Design
Social Media Post
Digital content design
Graphic Design
Modern 3D Logo
Brand identity
Graphic Design
Logo Design
Brand identity
App Development
E-commerce Support Bot
AI-powered Telegram chatbot for customer support using NVIDIA AI Agent
May 2025 to Present
- IT Operations: Manage IT operations including user provisioning, portal administration, and IT hardware/software support.
- Helpdesk Support: Provide IT helpdesk support, troubleshooting daily issues to ensure smooth business operations.
- Network & Connectivity: Installed and configured LAN cables and landline connections, ensuring reliable connectivity across the office.
- Email & Access Management: Configure and maintain email systems, network setups, and access controls.
- Website Management: Develop and maintain the company website, ensuring uptime, security, and regular updates.
- User Support: Support end users with system access, login issues, and application usage.
- IT Inventory & Compliance: Oversee IT inventory, procurement, and compliance with IT policies.
- Process Improvement: Collaborate with teams to enhance IT processes and ensure high availability of business-critical applications.
Feb 2022 to Mar 2025
- ADF Pipeline Development: Designed and managed Azure Data Factory (ADF) pipelines to ingest data from Yodlee API and process data from Blob Storage to SQL Server.
- File Transfer Automation: Designed and managed automated file transfer processes between client and internal servers.
- SQL Development and Optimization: Developed and optimized complex SQL queries, stored procedures, and views to support critical banking reports and dashboards.
- Stakeholder Collaboration: Collaborated with business stakeholders to gather data requirements and implement efficient solutions aligned with banking processes.
- Data Integrity and Daily Operations: Ensured data consistency across upstream and downstream systems.
- Incident and Production Support: Managed Level 2 production incidents for High Net Worth (HNW) investment banking applications.
- Azure Administration: Performed Azure resource provisioning, access and role management, cost monitoring, and general administration tasks.
- Process Improvement: Achieved approximately 90% reduction in ticket volume by proactively improving processes and addressing root causes.
- Environment Management: Handled deployment activities across UAT and production environments, including regular health checks and post-patching validations.
- Root Cause and Recovery Planning: Created Root Cause Analyses (RCAs) and disaster recovery plans.
- On-Call and Workflow Management: Managed ServiceNow Rota for on-call scheduling.
- CRM and SSO Initiatives: Contributed to CRM implementation and Single Sign-On (SSO) projects.
- Compliance and Security: Ensured adherence to release and vulnerability management standards.
Freelancer
- Over 4 years of combined experience as a Web Developer and Graphic Designer
- Contributed to numerous projects, including Man Infra Equipment, UAE, Alfiyaa E Store, Dubai, Poxy Laundry, Abu Dhabi, ASN Car Wash, Dubai, Shibli National Nursery School, Qutbiya Educational Welfare Trust and many more.
- Proficient in creating dynamic and visually appealing websites
- Experience in front-end development, back-end integration, and database management
- Skilled in crafting engaging visual assets and branding materials
- Ability to collaborate effectively with multidisciplinary teams
- Dedicated to delivering results that exceed expectations
2018 - 2021
The Master of Computer Application (MCA) is a type of Master's degree, usually awarded after three years of collegiate study in computer science, emphasizing the mathematical and theoretical foundations of computing.
2015 - 2018
Bachelor of Science (B.Sc.) is a three-year course covering research-oriented studies across Physics, Chemistry, and Mathematics, focusing on both fundamentals and real-life applications of science.
2012 - 2015
Residential Address
Afaf Building 501, Mankhool, Bur Dubai, Dubai, UAE
Permanent Address
Pura Rani, Mubarakpur, Azamgarh, U.P. India 276404
Phone
+971-551942867
+91-7702726193
ammarjamal032@gmail.com