Web developer, designer and IT specialist based in Dubai.
Hi there, my name is Ammar Jamal. I’m a freelance web developer and designer with 5+ years of experience building websites and brand identities for clients across the UAE and India, including Man Infra Equipment, Alfiyaa E Store, Poxy Laundry and ASN Car Wash. I also bring 4+ years of application support and IT operations experience, from Level 2 production support for Franklin Templeton at HCL Tech, where root-cause fixes cut ticket volume by around 90%, to running IT at Lavisa Travel & Tourism in Dubai. Every site I build is designed to look good and to stay fast, secure and reliable.
Languages: English (fluent), Urdu & Hindi (native), Arabic (beginner)
IT owner for a Dubai travel business. Single point of contact for all application, email and system incidents; support Microsoft 365, Outlook and Teams; own the company website end to end (uptime, security patching and content releases); manage user onboarding and access; maintain office LAN and connectivity; and coordinate with IT vendors on escalations and upgrades.
Level 2 production support for High Net Worth investment banking applications, resolving incidents within SLA. Cut IT ticket volume by around 90% through root-cause analysis and permanent fixes. Built automated file transfer and data pipeline processes, handled UAT and production deployments, managed 24/7 on-call through ServiceNow, and administered Azure resources, IAM/RBAC and costs.
Delivered end-to-end web projects for clients including Man Infra Equipment, Alfiyaa E Store (Dubai), Poxy Laundry (Abu Dhabi) and ASN Car Wash (Dubai): front end, back-end integration, databases and ongoing maintenance, plus post-launch IT support, branding and visual assets.
Certification covering core cloud concepts and Microsoft Azure services, supporting my hands-on work with Azure resource provisioning, access management and cost monitoring.
Postgraduate degree in computer applications, covering software development, databases and networking.
Undergraduate science degree that laid the foundation for my postgraduate studies in computer applications.